Chargeback Prevention - Helios Payments

Chargebacks Are Bad for Business

A chargeback is when a customer requests a refund from their bank for a transaction. It sounds simple, but don't let that fool you. Chargebacks lead to lost revenue. Perhaps more importantly, chargebacks can cause your merchant account to be closed. This is because chargebacks factor into your risk profile with your payment processor. Get too many chargebacks, and your merchant account could be at risk for closure.

The Solution

Chargebacks can be fought. When your customer initiates the chargeback process, you have a short window of time to dispute the chargeback and provide evidence supporting your argument. This is called representment. With an experienced management team behind you, you'll be able fight chargebacks... and win.

Prevention

Representment is only half the battle though. What if you could prevent chargebacks before they occur? By monitoring for disputes when they are initiated by your customers, you can stop disputes before they become chargebacks.

Intelligence & Automation

Managing chargebacks can be a full time job in itself. Our platform allows you to automate the processes of representment and monitoring to save time. Rather get back to focusing on making money? Our team can manage the entire chargeback process for you, freeing up valuable time and resources.

Get alerted when a dispute is initiated
Use Advanced Reporting to see what is causing chargebacks
Offload your chargeback management, so you can focus on your business

Ready to Prevent and Fight Chargebacks?

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