There is probably no better feeling for a merchant than when a customer buys, and loves your products. Profit is important too, but small wins can definitely boost your morale! As much as a purchase can help your morale and your bottom line, a complaint, or worse, a refund, can hurt it. Refunds are part …
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Use it or lose it – Chargeback Alerts
Ask any online direct-to-consumer merchant, and they’ll tell you that dealing with chargebacks is one of the most challenging aspects of the business. Online sales are always “card not present”, which makes it easier for friendly fraud and chargebacks to occur. Many direct-to-consumer merchants sell subscriptions or trials for their products, which adds to the …
How to Fight Chargebacks – Part 2, Managing Chargebacks
For better or worse, chargebacks are just a part of the game. For those merchants that are in denial or otherwise ignore the need to have a system for managing all aspects of chargeback disputes, they will continually be in the new MID – termination lifecycle. That is, they’ll spend time and resources setting up …
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