It’s pretty clear to most merchants that the pandemic has caused disruptions not only in the health care system, but in the economy as well. More specifically, this new normal has created a breeding ground for increased instances of friendly fraud, which have been undoubtedly hurting the chargeback ratios of many merchants. Chargebacks are expensive, and …
Continue reading “Is Your Chargeback Strategy Intelligence Driven?”
There is probably no better feeling for a merchant than when a customer buys, and loves your products. Profit is important too, but small wins can definitely boost your morale! As much as a purchase can help your morale and your bottom line, a complaint, or worse, a refund, can hurt it. Refunds are part …
How to create an effective chargeback representment case So now that we’ve gone over why you should re-present, and how the process works, let’s go over the basics of creating an effective case. Yes there are several ways to go about this, but the steps you take matter when dealing with unwarranted chargebacks. The first …
Chargebacks as many merchants know, is simply something that’s par for the course within the business world. There may be situations where there are legitimate reasons for a customer to do a chargeback, and in those cases, the obvious right thing to do would be to accept it. But what do you do if a …
Why you should get a high risk merchant account Considering that you’ve read this far, it’s very likely that you think your business is indeed a high risk merchant, and that you probably need a high risk account to go with it. Now that we know a bit more about this type of account, and …
Continue reading “High Risk Merchant Accounts: What are they, and should you get one? Part 2”
Ask any online direct-to-consumer merchant, and they’ll tell you that dealing with chargebacks is one of the most challenging aspects of the business. Online sales are always “card not present”, which makes it easier for friendly fraud and chargebacks to occur. Many direct-to-consumer merchants sell subscriptions or trials for their products, which adds to the …
